Terms of service
Terms of Service -SpotlessGoods
Welcome to Spotless Goods. These Terms of Service (“Terms”) govern your use of our website, spotlessgoods.shop, and any purchases you make through our store.
By accessing or using our website, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.
1. About Spotless Goods
Spotless Goods is an online retail store that offers products for purchase through our website.
Website: spotlessgoods.shop
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods
2. Eligibility
By using our website or placing an order, you confirm that you are legally capable of entering into a binding agreement under applicable law.
If you are purchasing on behalf of another person, you confirm that you have the authority to do so.
3. Products and Product Information
We make reasonable efforts to ensure that product descriptions, images, specifications, prices, and other information displayed on our website are accurate and up to date.
However:
• Product colors may appear slightly different depending on your device or screen.
• Product images may sometimes be for illustrative purposes.
• Product specifications, availability, and descriptions may change without prior notice.
• We reserve the right to correct errors or inaccuracies on the website.
We do not guarantee that every product description, image, or other content will always be completely accurate, current, or error-free.
4. Product Availability
All products are subject to availability.
We reserve the right to:
• Limit the quantity of products available for purchase.
• Discontinue products at any time.
• Refuse or cancel an order where necessary.
• Correct pricing, product, or availability errors.
If we cancel an order after payment has been made, we will process an appropriate refund to the original payment method, subject to applicable payment-processing timelines.
5. Pricing and Payments
All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.
Prices may change at any time without prior notice.
Payments may be processed through third-party payment service providers, including Razorpay.
By making a payment through Razorpay or another available payment method, you agree to the applicable terms and policies of the relevant payment provider.
Spotless Goods does not request or store your complete payment credentials, such as your UPI PIN, ATM PIN, or full card security credentials.
Payment transactions may be subject to verification, authorization, fraud checks, or other security procedures by the payment provider.
6. Orders
When you place an order, you are making an offer to purchase the selected products.
After placing an order, you may receive an order confirmation by email, message, or another available communication method.
An order confirmation does not necessarily mean that the order has been finally accepted. We reserve the right to cancel or decline an order where reasonably necessary, including because of:
• Product unavailability.
• Incorrect pricing or product information.
• Suspected fraudulent or unauthorized activity.
• Incorrect customer information.
• Delivery limitations.
• Errors in the ordering or payment process.
If an order is cancelled after successful payment, an applicable refund will be processed.
7. Shipping and Delivery
We will arrange delivery using the shipping or fulfillment services available for your order.
Estimated delivery times may vary depending on the destination, product availability, shipping provider, weather, logistics conditions, and other circumstances outside our reasonable control.
Delivery estimates are not guaranteed unless specifically stated otherwise.
You are responsible for providing accurate and complete delivery information. Spotless Goods is not responsible for delays or failed delivery caused by incorrect or incomplete information provided by the customer.
Additional shipping information is provided in our Shipping Policy.
8. Returns, Refunds, Cancellations and Exchanges
Returns, refunds, cancellations, and exchanges are governed by our Return & Refund Policy.
By placing an order, you acknowledge and agree to the conditions described in that policy.
For eligible returns, customers may be required to provide information such as the order number, photographs, videos, or other evidence relating to the product or delivery condition.
Do not return a product without first receiving return instructions from Spotless Goods.
9. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as reasonably possible.
We may request photographs, videos, packaging information, or other evidence to investigate the issue.
Depending on the circumstances and applicable law, we may provide a replacement, refund, or another appropriate resolution.
10. Customer Responsibilities
When using our website, you agree to:
• Provide accurate and complete information.
• Provide a valid delivery address and contact information.
• Use the website only for lawful purposes.
• Not attempt to interfere with or damage the website.
• Not engage in fraudulent transactions.
• Not use another person’s payment method or personal information without authorization.
• Not attempt to gain unauthorized access to our website, systems, or accounts.
11. Prohibited Activities
You may not use our website or services to:
• Violate any applicable law or regulation.
• Commit fraud or facilitate fraudulent transactions.
• Attempt to gain unauthorized access to our systems.
• Upload or transmit malicious software.
• Interfere with the security or operation of the website.
• Scrape, copy, reproduce, or commercially exploit our website content without permission.
• Misrepresent your identity or affiliation.
• Abuse our return, refund, promotional, or customer-support processes.
We reserve the right to restrict or terminate access to our website where we reasonably believe these Terms have been violated.
12. Intellectual Property
Unless otherwise stated, the content available on Spotless Goods, including our website design, logo, branding, text, graphics, images, product descriptions, and other original materials, belongs to Spotless Goods or its respective licensors.
You may not reproduce, modify, distribute, publish, sell, or commercially exploit our content without our prior written permission, except where permitted by applicable law.
Product names, logos, trademarks, and other third-party materials belong to their respective owners.
13. Third-Party Services and Links
Our website may use or integrate with third-party services, including payment processors, shipping providers, analytics services, social-media platforms, and other service providers.
Third-party services operate according to their own terms and privacy policies.
We are not responsible for the content, policies, security, availability, or practices of third-party websites or services that we do not control.
14. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, secure, error-free, or available at all times.
The website may occasionally be unavailable due to maintenance, technical problems, updates, security issues, or circumstances beyond our reasonable control.
15. Disclaimer
To the extent permitted by applicable law, Spotless Goods provides the website and its content on an “as available” basis.
We do not guarantee that:
• The website will always operate without interruption or errors.
• All website information will always be completely accurate or current.
• The website will be free from technical problems or harmful components.
Nothing in these Terms is intended to exclude or restrict any rights or protections that cannot legally be excluded or restricted under applicable law.
16. Limitation of Liability
To the maximum extent permitted by applicable law, Spotless Goods will not be responsible for indirect, incidental, special, or consequential losses arising from your use of the website or purchase of products, except where such liability cannot legally be excluded.
Nothing in these Terms limits liability where doing so would be prohibited by applicable law.
17. Indemnification
To the extent permitted by applicable law, you agree to be responsible for losses, claims, damages, liabilities, and reasonable expenses arising from your violation of these Terms, misuse of the website, fraudulent activity, or violation of applicable law.
18. Changes to These Terms
We may update these Terms from time to time to reflect changes to our business, services, website, legal requirements, or other circumstances.
The updated version will be posted on this page with a revised “Last Updated” date.
Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.
19. Governing Law
These Terms shall be governed by and interpreted in accordance with the applicable laws of India.
Any disputes will be subject to the jurisdiction of the courts or authorities having appropriate jurisdiction under applicable law.
20. Consumer Rights
Nothing in these Terms is intended to remove, restrict, or override any mandatory rights or protections available to consumers under applicable Indian law.
21. Contact Us
If you have questions, complaints, concerns, or requests regarding these Terms or your order, you can contact us through:
Spotless Goods
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods
Website: spotlessgoods.shop
We will make reasonable efforts to assist with customer questions and concerns.
Thank you for shopping with Spotless Goods.