Refund policy
Return & Refund Policy - SpotlessGoods
At Spotless Goods, your satisfaction matters to us. We carefully work to ensure that your order reaches you in good condition and as described on our website.
If you receive an item that is damaged, defective, incorrect, or otherwise has an issue, please contact us and we will work with you to find an appropriate solution.
1. Returns
We accept eligible return requests within 7 days from the date your order is delivered.
To be eligible for a return, the product must:
• Be unused and in its original condition.
• Be in the original packaging, including accessories and other items supplied with the product, where applicable.
• Not have been damaged, altered, washed, or used improperly by the customer.
• Be accompanied by the original order details or order number.
Some products may be excluded from returns because of their nature. Any product-specific return restrictions will be stated on the relevant product page.
2. Damaged, Defective, or Incorrect Orders
If you receive a product that is:
• Damaged during delivery
• Defective or not functioning as described
• Different from the product you ordered
• Missing an important component
please contact us within 48 hours of delivery.
For damaged, defective, or incorrect products, please provide:
1. Your order number
2. A brief description of the issue
3. Clear photographs or a video showing the problem
4. Photographs of the outer packaging if it was damaged during delivery
This information helps us investigate the issue and resolve it as quickly as possible.
Depending on the situation, we may offer a replacement, refund, or another appropriate resolution.
3. Change-of-Mind Returns
If you simply change your mind about a purchase, no longer need the product, or ordered the wrong item, you may request a return within the 7-day return period, provided the product meets our return conditions.
For these returns, return shipping costs are the responsibility of the customer unless Spotless Goods agrees otherwise.
The original shipping charges, if any, may also be non-refundable.
4. How to Request a Return
Before sending anything back, please contact us first.
You can reach us through:
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods
Please include your order number, product name, reason for the return, and any relevant photographs or videos.
Once your request has been reviewed and approved, we will provide you with the appropriate return instructions.
Please do not send products to an address obtained from the internet, shipping label, or any previous communication without first receiving return instructions from Spotless Goods.
5. Return Shipping
For eligible change-of-mind returns, the customer is responsible for the applicable return shipping costs.
If the return is due to a product being damaged, defective, or incorrectly sent, we will review the circumstances and provide appropriate instructions regarding the return shipping.
Spotless Goods is not responsible for products lost or damaged during a customer-arranged return shipment that was not properly packaged or sent according to our instructions.
We strongly recommend keeping your return shipping receipt and tracking information until your return has been successfully processed.
6. Refund Process
Once we receive your returned product, it will be inspected to confirm that it meets our return requirements.
After inspection, we will notify you whether your refund has been approved or declined.
If approved, the refund will be initiated to the original payment method used for the purchase, unless another arrangement is required or agreed upon.
The time required for the refund to appear in your account may vary depending on your bank, card issuer, UPI/payment provider, or other financial institution.
7. Refunds That Are Not Approved
A return may be rejected, or a refund may be reduced where applicable, if the product:
• Has been used beyond what is reasonably necessary to inspect it.
• Has been damaged after delivery due to customer handling or misuse.
• Is missing essential components, accessories, or packaging where these are required for the return.
• Has been altered or modified.
• Is returned after the applicable return period.
• Does not otherwise meet the conditions of this policy.
8. Order Cancellation
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to accommodate cancellation requests, but an order cannot always be cancelled once it has been processed, packed, or shipped.
If your order has already been shipped, you may need to receive the product and follow the applicable return procedure.
9. Exchanges
We may offer an exchange for an eligible product depending on product availability.
If the requested replacement is unavailable, we may provide another appropriate resolution, such as a refund where applicable.
10. Non-Returnable Products
Certain products may not be eligible for return due to their nature, including products that are:
• Personalised or made specifically for the customer
• Hygiene-sensitive or intended for personal use where applicable
• Damaged or altered after delivery by the customer
• Specifically identified as non-returnable on the product page
Where a product has specific return conditions, those conditions will take precedence for that product.
11. Fraudulent or Abusive Return Requests
Spotless Goods reserves the right to investigate unusual, fraudulent, or abusive return and refund requests.
This may include repeated claims involving the same order, false damage claims, misuse of the return process, or attempts to obtain refunds without returning eligible products.
We may request additional information or evidence when reasonably necessary to verify a claim.
12. Important Note
Our return and refund policy is intended to provide a clear and fair process for resolving genuine issues with your order.
Nothing in this policy is intended to limit any rights or protections that may be available to you under applicable consumer protection laws.
13. Contact Us
For all return, refund, or order-related questions, please contact:
Spotless Goods
Website: spotlessgoods.shop
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods
We’re happy to help and will do our best to resolve your concern as quickly as possible.