Privacy policy
Privacy Policy - SpotlessGoods
At Spotless Goods, we respect your privacy and are committed to protecting the personal information you provide when you visit or make a purchase through spotlessgoods.shop.
This Privacy Policy explains what information we may collect, how we use it, how it may be shared, and the choices available to you.
1. Information We Collect
When you visit our website, place an order, contact us, or otherwise interact with Spotless Goods, we may collect information such as:
Information You Provide
Depending on how you interact with us, this may include:
• Full name
• Billing and shipping address
• Email address
• Phone number
• Order and transaction details
• Products purchased or considered
• Information you provide when contacting customer support
• Any other information you voluntarily provide to us
Please avoid sending unnecessary sensitive personal information through our contact channels.
Information Collected Automatically
When you visit our website, certain information may be collected automatically, including:
• IP address
• Browser and device type
• Operating system
• Approximate location derived from IP address
• Pages viewed and links clicked
• Time spent on the website
• Referring website or source
• Website interaction and browsing information
This information may be collected through Shopify and technologies such as cookies and similar tracking technologies.
2. How We Use Your Information
We may use the information we collect to:
• Process and fulfil your orders
• Arrange delivery of your purchases
• Process payments
• Provide order confirmations and shipping updates
• Respond to questions and customer-support requests
• Process returns, refunds, and exchanges
• Improve our products, website, and customer experience
• Detect, prevent, and investigate fraud or security issues
• Maintain the security and functionality of our website
• Comply with applicable legal and regulatory requirements
• Send promotional or marketing communications where permitted and where you have provided the necessary consent
3. Payments and Razorpay
We use Razorpay as a payment service provider to facilitate online payments made through our website.
When you choose to pay through Razorpay, payment-related information may be collected and processed by Razorpay and its associated payment partners. This may include information necessary to authenticate and complete your payment.
Spotless Goods does not store your complete credit card, debit card, banking credentials, UPI PIN, or other sensitive payment credentials on our own systems.
Razorpay may process your information in accordance with its own privacy policy, terms, security practices, and applicable laws.
For more information about how Razorpay handles personal information, please review Razorpay’s privacy policy on its official website.
4. Shopify
Our online store is hosted and powered by Shopify.
Shopify may process information relating to your visits, purchases, account, device, and interactions with our store in order to provide its platform and related services.
Shopify may also use cookies and similar technologies as described in its own privacy documentation.
5. Cookies and Similar Technologies
Our website may use cookies and similar technologies to:
• Keep the website functioning properly
• Remember certain preferences
• Maintain shopping-cart functionality
• Understand how visitors use our website
• Improve website performance
• Measure advertising and marketing effectiveness
Some cookies may be placed by third-party services that provide functionality, analytics, payment processing, advertising, or other services.
You can control or disable certain cookies through your browser settings. However, disabling some cookies may affect the functionality of our website.
6. Analytics and Advertising
We may use analytics or advertising services to understand website traffic, measure marketing performance, and improve our advertising.
These services may collect information such as device information, browsing activity, approximate location, and interactions with advertisements or our website.
Where required by applicable law, we will obtain appropriate consent before using technologies that require consent.
7. How We Share Information
We do not sell your personal information simply because you purchase from our store.
However, we may share necessary information with trusted third parties when required to operate our business, including:
• Shopify and related service providers
• Razorpay and payment-processing partners
• Shipping and delivery partners
• Suppliers or fulfilment partners where necessary to fulfil your order
• Website, hosting, analytics, security, and technology providers
• Customer-support providers
• Professional advisers where reasonably necessary
• Government authorities or law-enforcement agencies where legally required
For example, your name, delivery address, and contact information may need to be provided to a shipping or fulfilment partner so that your order can be delivered.
8. International Data Transfers
Some of the companies and service providers we use may operate outside India.
As a result, your personal information may be processed or stored in countries other than the country in which you live.
Where applicable, we take reasonable steps to ensure that personal information is handled in accordance with applicable legal requirements.
9. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
• Complete transactions
• Provide customer support
• Maintain business and transaction records
• Resolve disputes
• Prevent fraud and abuse
• Comply with legal, tax, accounting, or regulatory obligations
When personal information is no longer reasonably required, it may be deleted or securely disposed of, subject to applicable legal requirements.
10. Data Security
We take reasonable administrative, technical, and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
11. Children’s Privacy
Our website is not intended to knowingly collect personal information directly from children where prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate permission, please contact us so that we can review and take appropriate action.
12. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These may include the right to:
• Request access to personal information we hold about you
• Request correction of inaccurate information
• Request deletion of information where legally permitted
• Request information about how your data is being processed
• Withdraw consent where processing is based on consent
• Object to or restrict certain processing
• Opt out of certain marketing communications
Some requests may be subject to legal or legitimate-business limitations.
To exercise a privacy-related right, contact us using the details below. We may need to verify your identity before completing certain requests.
13. Marketing Communications
If you receive promotional emails or other marketing communications from us, you may unsubscribe by following the unsubscribe instructions included in the communication.
You may also contact us directly to request that we stop sending promotional communications.
You may still receive essential transactional communications, such as order confirmations or shipping updates.
14. Third-Party Links
Our website may contain links to third-party websites, services, or social-media platforms.
We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing the privacy policy of any third-party service before providing personal information to it.
15. Social Media and WhatsApp
If you contact us through Instagram or WhatsApp, information you provide through those platforms may also be processed by the respective platform according to its own privacy policy.
We may use information provided through these channels to respond to enquiries, assist with orders, and provide customer support.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website, services, technology, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this page.
17. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:
Spotless Goods
Website: spotlessgoods.shop
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods