Shipping policy

Shipping Policy — SpotlessGoods

Thank you for shopping with SpotlessGoods. This Shipping Policy explains how we process and deliver orders placed through spotlessgoods.shop.

1. Order Processing

Orders are generally processed after payment has been successfully confirmed.

Please allow approximately 1–3 business days for order processing before your order is shipped.

Processing times may occasionally take longer due to:

* High order volumes
* Product availability
* Supplier or fulfillment delays
* Public holidays
* Unexpected operational or technical issues

You will receive an order confirmation and, where available, shipping or tracking information once your order has been dispatched.

2. Shipping Time

Estimated delivery times depend on the product, destination, shipping provider, and fulfillment location.

Typical delivery time is approximately 5–15 business days after dispatch, unless a different estimate is displayed on the relevant product page or communicated to you at the time of purchase.

Delivery estimates are approximate and are not guaranteed.

Some orders may arrive earlier or later than the estimated timeframe due to circumstances outside our reasonable control.

3. Shipping Locations

We currently offer shipping to selected locations within India.

Shipping availability may vary depending on the product and destination.

If your location cannot be serviced by our available shipping providers, we may contact you regarding the order and, where appropriate, arrange a refund.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping or promotional shipping rates.

Any applicable shipping charges are subject to change without prior notice.

5. Tracking Your Order

Where tracking is available, we will provide tracking information after your order has been dispatched.

Tracking information may take some time to become active after the shipment is handed over to the carrier.

You can use the tracking information provided to monitor the progress of your shipment.

6. Delivery Delays

While we work to ensure orders are delivered within the estimated timeframe, delays can occur due to circumstances beyond our control, including:

* Courier or logistics delays
* Weather conditions
* Natural events
* Public holidays
* Transportation disruptions
* High shipping volumes
* Incorrect or incomplete delivery information
* Customs or regulatory processes, where applicable
* Other unforeseen circumstances

SpotlessGoods is not responsible for delays caused by circumstances outside our reasonable control.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate and complete delivery information when placing an order.

Please carefully check your:

* Full name
* House/building number
* Street/locality
* City
* State
* PIN code
* Phone number

If you provide an incorrect or incomplete address and the order cannot be delivered as a result, additional shipping charges may apply if a re-delivery is possible.

If the package is returned to us or our fulfillment partner because of an incorrect address, refusal to accept the shipment, or repeated failed delivery attempts, we may contact you to determine the next steps.

8. Failed Delivery Attempts

Our shipping partners may make multiple delivery attempts depending on their delivery procedures.

Please ensure that someone is available to receive the package and that your contact information is accurate.

If a shipment is returned because the recipient repeatedly fails to accept delivery, any refund or re-shipping arrangement will be handled in accordance with our Return & Refund Policy and applicable law.

9. Lost or Missing Packages

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We may contact the shipping provider to investigate the delivery status.

Please provide your order number and any relevant delivery information so that we can assist you.

10. Damaged Packages

If your package arrives visibly damaged, please take photographs or videos of the package and product before disposing of any packaging materials.

Contact us as soon as possible with:

* Your order number
* Photos/videos of the package
* Photos/videos of the product
* A description of the damage

This information may be required to investigate the issue with the shipping or fulfillment provider.

Damaged or defective products are handled in accordance with our Return & Refund Policy and applicable consumer rights.

11. Multiple Products in One Order

If your order contains multiple products, they may be shipped separately depending on product availability, fulfillment location, or shipping arrangements.

As a result, you may receive multiple packages and separate tracking information.

You will not necessarily receive all products in an order at the same time.

12. Product-Specific Delivery Estimates

Certain products may have different processing or delivery times.

Where a specific delivery estimate is provided on a product page, that estimate may apply instead of the general delivery timeframe stated in this policy.

Please review the product page and checkout information before completing your purchase.

13. Changes to an Order

If you need to change your shipping address or other order information, contact us as soon as possible after placing your order.

We cannot guarantee that changes can be made once an order has entered processing or has been shipped.

If an order has already been dispatched, you may need to contact the shipping provider directly where their procedures allow it.

14. Shipping and Delivery Responsibility

Once an order has been handed over to the applicable shipping provider, delivery is subject to the carrier’s procedures and operating conditions.

However, this does not affect any rights or remedies you may have under applicable consumer law.

We will make reasonable efforts to assist customers with shipping-related issues and communicate with the relevant shipping or fulfillment provider where necessary.

15. Contact Us

If you have questions about shipping or the delivery of your order, please contact us:

SpotlessGoods
Email: contactspotlessgoods@gmail.com
WhatsApp: +91 94957 94611
Instagram: @offcialspotlessgoods
Website: spotlessgoods.shop

Please include your order number when contacting us about an existing order.

16. Changes to This Shipping Policy

We may update this Shipping Policy from time to time to reflect changes to our shipping arrangements, fulfillment providers, products, or applicable requirements.

Any updates will be posted on this page.

Thank you for shopping with SpotlessGoods.